FAQ

What are the delivery times ?

We deliver your orders within 4 to 7 business days. Please note that order processing takes 1 to 2 days. We deliver your orders within 4 to 7 business days.

How can I track my order ?

You can track your order directly on our website. Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number on our to track the progress of your delivery.

What should I do if I haven't received my order ?

If you haven't received your order within the expected timeframe, please contact us at: contact@lylyjay.com. We will do our best to resolve this issue as quickly as possible.

What is your return policy ?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product within 30 days of receipt for a full refund.

How do I return a product ?

To return a product, please contact us at contact@lylyjay.com, including your order number and details of the product you wish to return. We will provide you with return instructions.

How can I contact customer service ?

For any questions or assistance, you can contact us by email at contact@lylyjay.com. Our team will be happy to assist you.

What payment methods do you accept ?

We accept payments by credit card (Visa, MasterCard, American Express) and PayPal.

Can I change or cancel my order ?

If you wish to modify or cancel your order, please contact us as soon as possible at the following address: contact@lylyjay.com.

If your order hasn't been processed yet, we'll do our best to make changes.

Do you offer discounts or promo codes ?

Yes, we occasionally offer discounts and promotional codes. Subscribe to our newsletter and follow us on social media to stay informed of our special offers.

Thank you for choosing LYLYJAY for your online purchases.